Introduction Customer Care Live Chat
There’s no reason live chat shouldn’t be simple. Customer Care Live Chat
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to know who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is looking at a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you have the tools for making canned answers for specific components of your website. Customer Care Live Chat
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and after the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to handle live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will find for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email service in-app and on the website for all programs. Customer Care Live Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider offers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large aid groups. Customer Care Live Chat