Why Select Crisp? Customer Chat App
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you also. Customer Chat App
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblokwe do not wish to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you might go for one seat for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program against most of the high tier plans to observe the way the price scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Customer Chat App
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they operate and perform with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we didn’t need but would have to cover. We’re pleased to state that we think we have the very best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Customer Chat App