Introduction Customer Chat App
There is no reason live chat should not be simple. Customer Chat App
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant replies and convert more leads.
You’re not going to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat platform to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to start speaking about, and you even have the instruments for creating canned answers for certain parts of your site. Customer Chat App
The obvious start to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change around colors, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the go. By way of example, if you have to leave the office but still want to give the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is continually handled, since it functions like texting from your cell phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice on how to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and on the website for all programs. Customer Chat App
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of features that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid groups. Customer Chat App