Introduction Customer Chat
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Customer Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Customer Chat
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks very nice and I can also say that UX does not lack in that department. There’s one thing that confused me though: when I was on the primary site , I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other plans with a larger range of attributes To meet their future clients. Customer Chat