Introduction Customer Chat
There’s no motive live chat shouldn’t be easy. Customer Chat
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more leads.
You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been able to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For instance, if you’re sitting on the Chat backend you have the ability to see which users are browsing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you understand precisely what to start speaking about, and you have the tools for creating canned answers for specific components of your website. Customer Chat
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the go. For example, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is continually handled, as it works like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for many plans. Customer Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider offers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and service for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support teams. Customer Chat