Background Customer Chat Software
There’s no motive live chat should not be simple. Customer Chat Software
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat system to know who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real time. So if somebody is looking at a pair of shoes you sell on your site, you know exactly what to begin talking about, and you even have the instruments for creating canned answers for specific components of your site. Customer Chat Software
The obvious start to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer support is continually handled, as it functions just like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is full of information on how to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the website for many programs. Customer Chat Software
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company delivers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When deciding upon a live chat program, it is important that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large aid teams. Customer Chat Software