Why choose Crisp? Customer Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Customer Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier plans to see the way the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Customer Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but might need to pay for. We are glad to state we believe we have the best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Customer Live Chat Software