Why Select Crisp? Customer Live Chat Support Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Customer Live Chat Support Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others together with a badly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe don’t wish to limit the consumer to the usage of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Customer Live Chat Support Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we did not need but might have to pay for. We’re pleased to state we think we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Customer Live Chat Support Software