Introduction Customer Live Support
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Customer Live Support
The Live chat app is a great deal more involved than your average customer. You’ll be able to see each of those visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and a whole lot more. While some of this information will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that looks somewhat old fashioned. It seems like it’s packed with ads, except it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another representative can follow-up the situation and answer within minutes. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Customer Live Support
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or each of the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Customer Live Support