Why Select Crisp? Customer Service Chat Application
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may know how to compare live talks and that metrics might be significant for you too. Customer Service Chat Application
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tags, others together with a badly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you might go for one chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against most of the high tier plans to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Customer Service Chat Application
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and attribute together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those feature we didn’t need but would need to cover. We are glad to state we believe we have the best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that choice. If you’ve got a question or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Customer Service Chat Application