Intro Customer Service Chat For Website
There’s no motive live chat should not be simple. Customer Service Chat For Website
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let’s have a deeper look to the live chat platform to know who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if someone is looking at a pair of sneakers you sell on your website, you know precisely what to begin speaking about, and you even have the instruments for making canned answers for certain parts of your website. Customer Service Chat For Website
The obvious start to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real time ), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and following the dialog. Feel free to change around colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. For instance, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is continually handled, since it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on how best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for all plans. Customer Service Chat For Website
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider offers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it’s important that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with large support groups. Customer Service Chat For Website