Introduction Customer Service Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat available on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Customer Service Chat
The Live chat app is much more involved than your normal client. You will have the ability to see every one of those visitors that are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of this information is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems a little old fashioned. It seems like it is packed with advertisements, except it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. Another agent can follow the situation and answer within seconds. It is useful when an agent does not have the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Customer Service Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Customer Service Chat