Why Select Crisp? Customer Service Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your company and startup as well. You may understand how to compare live talks and that metrics might be significant for you too. Customer Service Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for a single chair for each team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve begun to compare the first paid program against the majority of the high tier programs to observe how the cost scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Customer Service Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature with the maximum tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we did not need but might need to cover. We are pleased to state we believe we got the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you have a question or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Customer Service Chat Software