Summary Customer Service Chat Software Free
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Customer Service Chat Software Free
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each of the people on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Customer Service Chat Software Free
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the level of your customer services.
Concerning the design, The whole site looks very nice and I may even say that UX does not lack in that section. There is 1 thing which confused me though: when I was on the primary site , I clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and providing different plans using a larger range of attributes To meet their future clients. Customer Service Chat Software Free