Overview Customer Service Chat Software
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your site is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Customer Service Chat Software
The Live chat program itself is much more involved than your normal client. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their regional time, working system and much more. Though some of the information will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that seems a little old fashioned. It seems like it is packed with ads, but it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between representatives. The other representative can follow-up the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Customer Service Chat Software
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Customer Service Chat Software