Introduction Customer Service Chat Software
There is no reason live chat should not be easy. Customer Service Chat Software
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more leads.
You are not going to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat platform to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has normally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user-friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you even have the instruments for making canned answers for certain components of your website. Customer Service Chat Software
The obvious start to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the chance to decide on the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is constantly managed, since it works like texting from the phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and on the web site for many plans. Customer Service Chat Software
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company offers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a one day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid groups. Customer Service Chat Software