Introduction Customer Service Live Chat Etiquette
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your website is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Customer Service Live Chat Etiquette
The Live chat program is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your website at any given time, as well as their IP address, their referral origin, their local time, operating system and much more. Though some of the information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site that looks somewhat old fashioned. It seems like it is full of advertisements, but it is just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving representatives. Another representative can follow the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Customer Service Live Chat Etiquette
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Customer Service Live Chat Etiquette