Why choose Crisp? Customer Service Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be important for you too. Customer Service Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblokwe don’t want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for testing. Customer Service Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but would need to cover. We are glad to say that we think we got the best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you have a question or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Customer Service Live Chat Software