Intro Customer Service Live Chat Software
There is no motive live chat shouldn’t be simple. Customer Service Live Chat Software
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to begin talking about, and you even have the instruments for making canned answers for specific components of your site. Customer Service Live Chat Software
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks arrive in real time ), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to change about colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the move. For instance, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is continually managed, since it works just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of information on the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and on the web site for all programs. Customer Service Live Chat Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one website, boundless chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When choosing a live chat software, it’s essential that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with large support groups. Customer Service Live Chat Software