Background Customer Service Live
There’s no reason live chat should not be easy. Customer Service Live
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let us take a deeper look into the live chat system to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you understand precisely what to begin talking about, and you even have the tools for making canned responses for certain parts of your website. Customer Service Live
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to change around colours, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the go. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is continually handled, since it functions like texting from your phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of information on the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and about the web site for many plans. Customer Service Live
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big support teams. Customer Service Live