Intro Customer Service
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Customer Service
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which seems somewhat old fashioned. It seems like it is packed with advertisements, but it is only a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Customer Service
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or all of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Customer Service