Intro Customer Service
There is no motive live chat shouldn’t be simple. Customer Service
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to understand who it is best for and which of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. For instance, if you’re sitting on the Chat backend you have the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of shoes you sell on your site, you know exactly what to start talking about, and you have the instruments for creating canned responses for certain parts of your website. Customer Service
The obvious start to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to change about colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the move. By way of example, if you need to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually managed, as it functions like texting from the cell phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email service in-app and on the web site for all plans. Customer Service
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid teams. Customer Service