Introduction Customer Service Software
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Customer Service Software
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to observe every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral origin, their regional time, operating system and much more. Though some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website which looks a little old fashioned. It looks like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another agent can follow the case and reply within minutes. It is useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Customer Service Software
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is the best option or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Customer Service Software