Intro Customer Support Chat Examples
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your site is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Customer Support Chat Examples
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to observe every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their local time, operating system and much more. Though some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that seems somewhat old fashioned. It seems like it is full of advertisements, but it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another agent can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Customer Support Chat Examples
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might discover there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Customer Support Chat Examples