Overview Customer Support Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Customer Support Chat
The Live chat app is much more involved than your average customer. You’ll be able to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their local time, working system and much more. Though some of the info is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It seems like it is full of ads, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. The other representative can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Customer Support Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the best option or each of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Customer Support Chat