Why Select Crisp? Customer Support Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you also. Customer Support Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a badly implemented search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the entire team (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to see the way the price scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Customer Support Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade plans and feature together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but would have to cover. We are pleased to state we believe we got the best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you’ve got a question or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Customer Support Chat Software