Summary Customer Support Chat Software
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Customer Support Chat Software
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Customer Support Chat Software
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that department. There is one thing that confused me though: when I had been on the primary websiteI clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying other plans with a wider selection of attributes To meet their future clients. Customer Support Chat Software