Introduction Customer Support Chat Software
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the particular tool, and using live chat available on your own website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Customer Support Chat Software
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to observe each of those visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which seems a little old fashioned. It seems like it is packed with advertisements, except it is just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. The other representative can follow-up the case and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Customer Support Chat Software
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Customer Support Chat Software