Introduction Customer Support Chat Software
There’s no reason live chat should not be simple. Customer Support Chat Software
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more leads.
You’re not going to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat platform to understand who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communication through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of shoes that you sell on your site, you understand precisely what to start talking about, and you have the instruments for creating canned responses for certain parts of your website. Customer Support Chat Software
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the move. For instance, if you need to leave the workplace but still want to give the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly managed, since it works like texting from your cell phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is filled with information on how to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and about the web site for many plans. Customer Support Chat Software
Pure Chat does not have a free trial. However, you do not need one at all, since the provider offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat software, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large support groups. Customer Support Chat Software