Overview Customer Support Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat which can be found on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Customer Support Live Chat
The Live chat program itself is a great deal more involved than your normal customer. You will have the ability to observe each of the visitors that are on your website at any particular time, in addition to their IP address, their referral source, their local time, working system and much more. While some of the information is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that seems a little old fashioned. It seems like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Customer Support Live Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Customer Support Live Chat