Overview Customer Support Messenger
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Customer Support Messenger
The Live chat program is much more involved than your average client. You will be able to see each of those visitors that are on your site at any given time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. While some of the info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s full of ads, but it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another representative can follow the case and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Customer Support Messenger
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Customer Support Messenger