Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and using live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Customerville
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to see each of the visitors that are on your website at any given time, as well as their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that looks a little old fashioned. It looks like it is full of ads, but it is only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving agents. Another agent can follow the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to address the case. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Customerville
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Customerville