There’s no reason live chat should not be simple. Customerville
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more leads.
You’re not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. By way of example, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you even have the tools for creating canned answers for specific parts of your site. Customerville
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to change around colours, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the go. For example, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer support is continually handled, as it functions like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and on the website for many plans. Customerville
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, boundless chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with big aid groups. Customerville