Why Select Crisp? Dardasha
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Dardasha
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tags, others together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we really wish to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain mails to particular target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid program against the majority of the high tier plans to observe the way the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Dardasha
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we did not need but might have to pay for. We’re glad to state we think we have the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients who are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Dardasha