There’s no reason live chat shouldn’t be simple. Dardasha
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more prospects.
You are not going to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it is best for and all of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you have the instruments for creating canned answers for certain parts of your site. Dardasha
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the go. For instance, if you need to leave the office but still wish to give the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is continually handled, since it works just like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the website for all programs. Dardasha
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a strong free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big aid groups. Dardasha