Why Select Crisp? Define Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Define Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we really want to earn contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we don’t wish to limit the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. Define Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools already – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we didn’t need but might have to pay for. We’re pleased to state we believe we have the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that decision. If you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Define Live Chat Software