Why choose Crisp? Delete This Site
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you also. Delete This Site
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to observe the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Delete This Site
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we focused on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might have to cover. We’re pleased to state that we think we got the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or wish to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Delete This Site