Why choose Crisp? Delete WordPress Account
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Delete WordPress Account
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others together with a poorly executed search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblok, we don’t want to limit the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have started to compare the first paid program against most of the high tier plans to see the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Delete WordPress Account
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we focused on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we didn’t need but would have to cover. We’re pleased to say that we believe we got the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all clients that are searching for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Delete WordPress Account