Overview Delhi Online Chat Room
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Delhi Online Chat Room
The Live chat program is a great deal more involved than your average client. You’ll be able to see each of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks a little old fashioned. It looks like it’s full of ads, but it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Delhi Online Chat Room
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Delhi Online Chat Room