Why Select Crisp? Demo Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your business and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Demo Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tags, others combined with a badly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier programs to observe how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Demo Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those feature we didn’t need but might have to pay for. We are glad to say that we think we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Demo Live Chat Software