Overview Desktop Chat Application
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Desktop Chat Application
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about all the folks on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Desktop Chat Application
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and that I may also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main site I clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying different plans with a wider selection of features To satisfy their future clients. Desktop Chat Application