Overview Developer Viber
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Developer Viber
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each of the folks on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Developer Viber
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the level of your customer service.
Concerning the design, The whole site looks really nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the main websiteI clicked on the chat window three days, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and supplying other plans using a larger range of attributes To satisfy their future customers. Developer Viber