Intro Dialog Chat Room
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Dialog Chat Room
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, working system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website which looks somewhat old fashioned. It seems like it’s packed with advertisements, except it is only a website edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. Another representative can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Dialog Chat Room
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Dialog Chat Room