Summary Dialog Chat Service
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Dialog Chat Service
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Dialog Chat Service
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the entire documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX does not lack in that section. There is one thing which confused me when I was on the primary site , I clicked on the chat window three days, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing different programs using a wider selection of attributes To satisfy their future customers. Dialog Chat Service