Intro Dialog Chat Service
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Dialog Chat Service
The Live chat app itself is a great deal more involved than your normal customer. You will be able to observe each of those visitors that are on your site at any particular time, as well as their own IP address, their referral source, their regional time, operating system and much more. While some of the info is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that looks somewhat old fashioned. It seems like it’s full of ads, but it’s only a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. The other agent can follow-up the situation and answer within seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Dialog Chat Service
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Dialog Chat Service