Intro Dialog Live
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and having live chat available on your website is a process that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Dialog Live
The Live chat app is much more involved than your normal client. You’ll have the ability to see every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, working system and much more. Though some of the information is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It seems like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another agent can follow the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Dialog Live
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Dialog Live