Introduction Different Invitations
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Different Invitations
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Different Invitations
A nice addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the quality of your customer services.
Concerning the design, The entire site looks very nice and that I may even say that UX does not lack in that department. There is 1 thing that confused me when I was on the primary websiteI clicked on the chat window three days, before I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and providing different plans using a larger range of features To meet their future customers. Different Invitations