Introduction Different Text
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Different Text
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Different Text
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the Plan, The entire website looks really nice and I can also say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying different plans with a wider range of features To meet their future clients. Different Text