Why Select Crisp? Different Types Of Web Browsers
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the right choice for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Different Types Of Web Browsers
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually wish to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do in Storyblokwe do not wish to limit the user to the use of the machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against the majority of the high tier programs to observe how the price scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Different Types Of Web Browsers
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade plans and feature with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we didn’t need but might have to cover. We’re pleased to say we believe we have the very best match for us, maybe it will fit as nicely for you. We found the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are searching for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a question or wish to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Different Types Of Web Browsers