Overview Digital Marketing App
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Digital Marketing App
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Digital Marketing App
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the design, The entire site looks really nice and I may even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the primary site , I clicked on the conversation window three days, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans with a larger selection of attributes To meet their future customers. Digital Marketing App